Greetings,
I logged in to renew my premium subscription and noticed my online stats haven't changed since April 1st. I now have ~500,000 unpulsed keys I really don't want to lose. ):
Issue:
When clicking [Pulse!] no error occurs, just says [Pulsing...] for a second then changes back to [Pulse!] as if everything was okay, except the Unpulsed count does not change.
Hitting [Refresh Account Status] does the same thing, right now my client believes I'm on a non-premium account and will not refresh.
Things to note:
• Using Windows 10
• Offline Mode is disabled.
- I enabled it, saved, disabled it, saved, re-pulsed, problem persisted.
• I have restarted WhatPulse, I've restarted the entire workstation (especially since April 1st), problem persisted.
• Issue persists with Administrator or non-Administrator
• I have disabled my VPN, disabled firewall, disabled anything that could block in/outbound traffic. Even put my workstation outside the router's firewall, problem persisted. I am certain the network traffic is not being blocked at this point.
• whatpulse.org resolves to 104.25.189.8, client.whatpulse.org: 178.18.141.21
I was checking the log files, and here ( https://pastebin.com/vMpuSV7c ) is an app.log from WhatPulse startup as administrator, with clicking the "Pulse" button afterward. I don't note that clicking 'pulse' logs anything in app.log, except for occasionally a lot of "DEBUG Autopulse on keys: 455729" with increasing numbers.
Finally, I checked the Network Traffic using Fiddler and this is the response when clicking [Pulse!] or [Refresh Account Status] (both give same response):
HTTP/1.1 200 OK
Date: Fri, 27 Apr 2018 23:54:32 GMT
Server: Apache
Vary: Accept-Encoding
Content-Length: 27
Connection: close
Content-Type: application/json
{"error":"invalid-request"}
I am able to check for updates, and it's response is valid and I can see the update check go through.
Unfortunately I'm not sure what else to do at this point, and want to be careful I don't lose a full month of stats. I did see that a couple other similar threads were opened, but I created my own to give the above troubleshooting/information more visibility. Please let me know if you need anything else or what to do from here.
Thank you,
fAEth_
I logged in to renew my premium subscription and noticed my online stats haven't changed since April 1st. I now have ~500,000 unpulsed keys I really don't want to lose. ):
Issue:
When clicking [Pulse!] no error occurs, just says [Pulsing...] for a second then changes back to [Pulse!] as if everything was okay, except the Unpulsed count does not change.
Hitting [Refresh Account Status] does the same thing, right now my client believes I'm on a non-premium account and will not refresh.
Things to note:
• Using Windows 10
• Offline Mode is disabled.
- I enabled it, saved, disabled it, saved, re-pulsed, problem persisted.
• I have restarted WhatPulse, I've restarted the entire workstation (especially since April 1st), problem persisted.
• Issue persists with Administrator or non-Administrator
• I have disabled my VPN, disabled firewall, disabled anything that could block in/outbound traffic. Even put my workstation outside the router's firewall, problem persisted. I am certain the network traffic is not being blocked at this point.
• whatpulse.org resolves to 104.25.189.8, client.whatpulse.org: 178.18.141.21
I was checking the log files, and here ( https://pastebin.com/vMpuSV7c ) is an app.log from WhatPulse startup as administrator, with clicking the "Pulse" button afterward. I don't note that clicking 'pulse' logs anything in app.log, except for occasionally a lot of "DEBUG Autopulse on keys: 455729" with increasing numbers.
Finally, I checked the Network Traffic using Fiddler and this is the response when clicking [Pulse!] or [Refresh Account Status] (both give same response):
HTTP/1.1 200 OK
Date: Fri, 27 Apr 2018 23:54:32 GMT
Server: Apache
Vary: Accept-Encoding
Content-Length: 27
Connection: close
Content-Type: application/json
{"error":"invalid-request"}
I am able to check for updates, and it's response is valid and I can see the update check go through.
Unfortunately I'm not sure what else to do at this point, and want to be careful I don't lose a full month of stats. I did see that a couple other similar threads were opened, but I created my own to give the above troubleshooting/information more visibility. Please let me know if you need anything else or what to do from here.
Thank you,
fAEth_